Date: 24 February 2026
Time: 14:00
Working language: English
About the Training
Effective communication is not determined only by what we say, but by how we think, react, and interact with others.
Every professional has a dominant working style – a characteristic way of analyzing situations, communicating ideas, and approaching decisions. Understanding these styles helps us improve collaboration, manage conversations more effectively, and adapt to different personalities and situations.
This training introduces participants to the four primary working styles, based on the Merrill–Wilson model:
Participants will learn how to identify their own working style, understand its strengths and limitations, and develop the ability to adapt their communication and behavior depending on the people and the situation.
Key Topics
During the training participants will:
About the Speaker
Lilyana Barganska
Founder and Chairperson of the Board of the Institute for Conflict Resolution – ITERA
Lilyana Barganska is a lawyer, mediator, and mediation trainer with more than 18 years of professional experience in the field of conflict resolution, negotiation, and professional training.
She is the Founder and Chairperson of the Board of the Institute for Conflict Resolution – ITERA, an organization established in 2007 that has played a significant role in the development and promotion of mediation in Bulgaria.
Her professional background combines legal expertise with specialization in psychology and a Master's degree in Health Management, allowing her to work at the intersection of law, communication, and human behavior.
Over the years, she has trained numerous professionals across the country and has been actively involved in educational initiatives, conferences, and programs focused on dialogue, conflict management, and professional communication.
Focus of the Training
The training emphasizes professional maturity in communication – the ability to understand one's own style, manage reactions, and adapt behavior when interacting with others.
Professional effectiveness is not only about knowledge.
It is about how we communicate, influence, and build understanding in complex interactions.
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